About Emerald

Whether you're looking for double glazed windows in Derby, a conservatory in Birmingham, new uPVC doors in Leicester, or another product anywhere else in the midlands or Northern Ireland, you need look no further than Emerald Home Improvements. Get in touch now for a free quote.

Emerald Home Improvements was founded as a small, independent, family-run business and whilst we have since grown, our core values remain. Founded on the basic principles of high quality design, manufacture and installation for the home improvements industry, we continue to retain the consistency of a high quality and personalised service.

Emerald's mission statement is to be the leading supplier and installer of the highest quality products to our customers. Our specialist product range includes a wide variety of double glazing, windows, doors, conservatories, roofing, garages and home extensions. Our factory is fully equipped with cutting edge technical facilities and workforce with years of experience in the home improvements industry. Our on-site team are dedicated to serving the customer from their initial enquiry all the way through to purchase, installation and after-care. At Emerald our staff are dedicated to quality and exceptional service, putting the needs of the customer first and foremost, and work hard to ensure that all of your requirements are fulfilled. Our staff are fully trained to advise on the best design to suit your home and your budget.

We cover the entire East Midlands and West Midlands, including Derby, Leicester, Nottingham and Birmingham, as well as all of Northern Ireland. We offer wide range of products incorporating double glazing and premium-quality uPVC. New windows, doors, conservatories, roofing, garage conversions and home extensions are an important investment in your home and can improve the quality of your home as well as its value. With our experience and product knowledge we are able to offer the best solutions for home owners to fulfill their dreams and aspirations, for what is probably the largest and one of the most important assets in your lifetime: your home. Emerald's innovative products and versatile designs will create a fresh new look for your home. Our products can be made to suit your individual taste to complement a traditional style or to make a unique design statement.

Emerald Home Improvements started as a small family-run business and we have since grown but still maintain the individual care and attention to detail that has always been integral to our service. As one of the leading names within the home improvement industry, we place paramount importance on the quality of our product, service and customer satisfaction. Our customer base encompasses the entire spectrum of the housing market, ranging from small houses right up to multi-million pound country estates. Unlike many of our rivals, Emerald has never been dissolved and restarted under another company name. In fact we advise potential customers to check the company history of the Plastics Window Federation at the Companies House Online Register to verify our long-standing history and commitment to our customers.

PWF Company Information PWF Company Information

When you buy an Emerald product you can rest assured that you are in the safest of hands. We are a member of FENSA, Trust Mark, The Guild of Master Craftsmen and the PWF (Plastics Window Federation). Being part of these initiatives ensures that Emerald operate to the strictest industry standards and that no corners are cut. In addition to the 10 year guarantee provided by Emerald Home Improvements, all of our products are also covered by a secondary 10 year guarantee by the PWF, which is included as a safeguard in the unlikely event that Emerald Home Improvements should cease trading in the future. The PWF has been operating for over 20 years, which means it has already surpassed the duration of two 10 year guarantees. Our longevity in the home improvements industry has not only provided us with unrivalled expertise, it also gives you peace of mind that you are dealing with a trusted company backed up by a rock-solid guarantee provided by the PWF. Our uPVC are all manufactured by Duraflex.

Here is a brief summary of Duraflex's history:

  • 1953 - Duraflex formed selling Aluminium products.
  • 1970 - Acquired by RTZ and moved into the doors and windows sector.
  • 1980 - Bought uPVC fabrication plant from Glostal.
  • 1990 - Developed own uPVC extrusion operation.
  • 1995 - Acquired by Caradon Group and CDW Ltd formed.
  • 1997 - Launched the Diamond Suite.
  • 1999 - Acquired by Latium Group and formed new Duraflex team.
  • 2000 - Launched new patio and integrated 70mm and Featured System.
  • 2002 - Duraflex becomes a Limited company and is bought by the MASCO Corporation.
  • 2004 - Move of Factory, Warehouse and Office to one state-of-the-art, purpose built facility in Tewkesbury.

At Emerald Home Improvements we pride ourselves on:

  • Premium product
  • Worry-free installation
  • Impeccable customer service

We can offer you the best in bespoke, customised, individually tailored solutions based upon your lifestyle and requirements.

We have an extensive understanding of the needs of fulfilling customers' dreams and aspirations, regarding them as the largest asset the they will have within their lifetime.

All of our products are built around the following key components ensuring:

  • Heat retention
  • Noise reduction
  • Easy maintenance
  • Security
  • Aesthetically pleasing results

Our comprehensive range of uPVC products provide you with a maintenance-free alternative to timber, with the added benefits of increased comfort and security. All of our products are thoroughly tested and certified to British standards and are produced under strict quality control systems. Our multi-chambered frames, high quality double glazing and weather-proof seals keep heat loss to a minimum and help with noise reduction and thermal insulation.

Emerald products are designed for strength and durability, as well as elegance. All of our window products incorporate the latest generation of locking systems to provide you ultimate security and peace of mind.

Once all decisions have been made our fully trained and highly skilled specialist installation teams will install your products quickly and efficiently, with the highest standards of workmanship and a minimum of fuss and disruption. Our fully comprehensive guarantee means you have peace of mind for a period of 10 years on all of our products and installations. A guarantee that means something.

NVQ

At Emerald we strive for excellence in both the expertise of our staff and in turn the quality of the work they produce in our customers' homes. To ensure this our staff hold the following NVQ qualifications in their relevant areas of work:

  • Fitters are qualified to NVQ Level 2 or 3 (based on the level that is applicable to their role).
  • Surveyors are qualified to NVQ Level 3.

These qualifications are the highest available for the roles in which our staff work.

AREAS WE COVER

Covered Areas

Covered Areas

Emerald covers the entire Midlands area, both east and west, as well as all of Northern Ireland. As well as ensuring that our sales and installation teams are fully supported, our technical advice teams are also available from 8.00am to 8.00pm with any pre, during and post installation queries you may have. We believe peace of mind is invaluable when making home improvement decisions.

At Emerald we offer you this peace of mind, as well as the reassurance of dealing with one of the leading home improvement companies in the Midlands and Northern Ireland, providing all of our customers with outstanding customer satisfaction, premium quality products, worry-free installations and no quibble guarantees.

You can contact us at any time on freephone 0800 158 8055, or by dropping us a line on our Contact page.

Job Opportunities

Emerald are currently recruiting for the following positions:

  • Window fitters
  • Telesales advisers
  • Conservatory base team members

Previous experience and references are required for all positions. Please contact us online or phone us on freephone 0800 158 8055 for further details and information on how to apply.

Although these are the only positions we are actively recruiting for at the moment, if you feel you would be an exceptional addition to our team in another area then please contact us. We are always keen to hear from talented individuals in all the relevant fields of our company.

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