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Privacy Policy

Who we are

Our website address is: https://www.emeraldhomeimprovements.co.uk.

How we collect personal data

We collect personal data through our website, from correspondence with existing customers and from prospective customers via our foot canvassers. In the case of data collected from prospective customers via our foot canvassers, we retain this data for future communication regarding promotions.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

The contact form on our web site collects the name, email address, phone number and message text of those who choose to contact us this way. This information is used to email a response to your query. We do not share this information with any third party, it is not used for any marketing purpose and any data collected is deleted when the query is closed.

The “get a quick free quote” contact form on our web site collects the name, phone number and postcode of those who choose to contact us this way. This information is used to email a response to your query. We do not share this information with any third party, it is not used for any marketing purpose and any data collected is deleted when the query is closed.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Who we share your data with

As a user of our website, we do not share your data with anyone.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Our contact information

For any privacy-specific concerns please contact us as follows:

Emerald Home Improvements
Unit 11
Newmarket Court
Ascot Drive
Derby
DE24 8NW

Phone: 0800 158 8055

Email: admin@emeraldhomeimprovements.co.uk

Additional information

How we protect your data

Our website server is protected by TLS (also known as SSL) meaning that all data you submit is encrypted using SHA 256-bit cryptography before being sent across the internet.

What data breach procedures we have in place

In case of a data breach, we will promptly alert users of such a breach and block all activity to the site until the breach is secured. Once we have alerted users of the breach, thry may request to have any data removed from our site.

What third parties we receive data from

We do not receive data from third any parties.

What automated decision making and/or profiling we do with user data

No automated decision making or profiling is done with the user data.

Industry regulatory disclosure requirements

Authorised and regulated by the Financial Conduct Authority. Emerald Home Improvements Ltd, Unit 11 Newmarket Court, Ascot Drive, Derby DE24 8NW, Company number 06562192 acts as a credit broker and not the lender and only offers financial products from Barclays Partner Finance. Barclays Partner Finance is the lender. Barclays Partner Finance is a trading name of Clydesdale Financial Services Limited a wholly owned subsidiary of Barclays Bank PLC. Clydesdale Financial Services Limited is authorised and regulated by the Financial Conduct Authority (Financial Services Register number 311753).