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FAQ

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Windows


Yes, all Emerald windows come with our 10 Year Guarantee as standard. You can read more about our guarantee here.


Absolutely. We are committed to ensuring your property maintains its existing character whilst benefiting from the improvements provided by having one of our products installed in your home. We offer a wide range of windows and will make every effort to match the style, shape and colour of your existing windows.


This will depend entirely on the number of windows you are having installed, and our sales team will advise when you order.


Yes, as part of our installation service we will happily remove your old unused windows and take them to a recycling plant free of charge.


Please remove any curtains/blinds and other objects in the area of your windows to provide our installation team unobstructed access to carry out the work.


All of our installers are fully certified by the Guild of Master Craftsmen and our installations are double-backed by the PWF and DGCOS.


Our surveyor will advise you when they visit your property, as each property will vary. As a rule of thumb, planning permission is only required where your property is a listed building and building control permission where major structural changes are required to install your Emerald products.

Doors


Yes this is possible upon request when you order your door from us.


We offer a range of glass types from standard double glazed right through to coloured and decorative glass.


With our extensive range of doors available, we can confidently answer yes to this question in the majority of cases.

Conservatories


Yes, all of our conservatories come with our 10 Year Guarantee as standard. You can read more about our guarantee here.


Possibly, it depends on your particular property. Our surveyor can advise you during their visit, and if necessary we can also arrange the planning application to be lodged with the local authority. Some of our customers already have planning permission or building regulations in place, whilst we can undertake this service on your behalf, it is ultimately the homeowner’s responsibility to make sure the necessary permissions are in place.


Firstly our installers will fit the base of the conservatory, which takes typically 2-3 days. We then have to allow the base to set, and then finally we fit the windows and doors in the conservatory. The whole process typically takes around one week, but may vary depending on your type of property and conservatory requested.


Yes, as part of our installation service we will happily remove your old unused conservatory and take it to a recycling plant free of charge.


This is possible and can be discussed with our representative upon quotation.

Fascias, Soffits & Gutters


We will happily take them away to be recycled, free of charge.


Don’t panic! Our installers are qualified to safely remove asbestos, and will clear your roof of all traces of it before installing your new roofline products.

Garage Conversions


Planning permission is often required, but our surveyor will clarify this and if necessary arrange the application with your local authority.


Yes this can be included as part of your installation. Simply state your requirements to a member of our sales team upon quotation and we will take care of the rest.


Yes in the majority of cases our extensive range of garage doors and bricks will provide at least one option that will be a seamless match.


Yes all Emerald garages are designed to be damp-proofed and insulated against the elements.

General


Yes, we offer a comprehensive finance options package. You can read about it on our Finance Options page.


Please complete our Free Quote form and one of our sales representatives will contact you. They will give you all the relevant information about the product you are interested in and can answer any questions you might have.


For legal reasons, the property owner must authorise any structural alterations to their property. Therefore if your property is rented, either through a landlord or the council, then you must provide a letter of consent from them before your products can be installed.


Please submit it in writing to:

Emerald Home Improvements
Unit 11
Newmarket Court
Ascot Drive
Derby
DE24 8NW


Please see our About Emerald page for current openings and details of how to apply.


Please contact us on freephone 0800 158 8055 or by using the Contact Us page of this web site.